Return & Refund Policy

Last Updated: August 30, 2026

At Montclair, we want you to be satisfied with your purchase. Please read the following policy carefully before placing an order.

1. Eligibility for Returns

We accept return requests for products that arrive:

• Damaged

• Defective

• Incorrectly sent

• Significantly different from the product ordered

To be eligible for a return, the item must be unused and in its original condition, including its original packaging and accessories where applicable.

For hygiene and product-protection reasons, items that have been worn, altered, damaged after delivery, or returned without their original packaging may not be eligible for return.

2. Return Request Period

Customers should contact Montclair within [INSERT NUMBER] days of receiving their order if they believe their product is defective, damaged, or incorrect.

Requests submitted after this period may not be accepted.

3. How to Request a Return

To request a return, contact us through our official customer support channel and provide:

• Order number

• Customer name and phone number

• Description of the issue

• Clear photographs or videos showing the product and the issue

Our team will review the request and inform you whether the return has been approved.

4. Damaged or Incorrect Orders

If you receive an incorrect or damaged product, please contact us as soon as possible with photographs or videos of the package and product.

If the issue is verified and the return is approved, Montclair may offer a replacement, exchange, or refund, depending on the circumstances and availability.

5. Change of Mind

Returns due to a change of mind, incorrect size selection, or simply no longer wanting the product may not be accepted.

Any approved exception will be handled at Montclair's discretion and may be subject to return shipping charges.

6. Refunds

If a refund is approved, the refund method and processing time may depend on the original payment method and the relevant payment provider.

For online payments, refunds may be processed through the applicable payment provider.

For Cash on Delivery orders, any approved refund will be handled using a method agreed upon with the customer.

7. Non-Returnable Situations

A return may not be accepted if:

• The product has been worn or used

• The product has been intentionally damaged

• The product has been altered or modified

• The original packaging is missing where it is required for the return

• The issue is caused by normal wear and tear

• The customer fails to contact Montclair within the applicable return period

8. Exchanges

If an exchange is approved, availability of the requested product or size will be subject to stock availability.

9. Contact Us

For return or refund requests, please contact:

Montclair
Lahore, Pakistan
Email: [YOUR EMAIL ADDRESS]
Phone: [YOUR PHONE NUMBER]

Montclair reserves the right to review each return or refund request individually and to update this policy when necessary.